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<  From Pulp City HQ  ~  Web Store Order?

PostPosted: Mon Oct 31, 2016 4:16 pm
MortalPosts: 5Joined: Wed Jun 03, 2015 6:42 am
Hi,

I placed an order (#397) on 10/11, and it hasn't arrived. My emails responding to the order confirmation and through the Web Site "Contact Us" have gone unanswered. Can anyone help me?

Thanks,
Brian


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PostPosted: Mon Oct 31, 2016 8:09 pm
User avatarGuardian of PulpPosts: 4526Location: House of Jade LanternsJoined: Thu Aug 09, 2007 11:16 am
BrianK wrote:
Hi,

I placed an order (#397) on 10/11, and it hasn't arrived. My emails responding to the order confirmation and through the Web Site "Contact Us" have gone unanswered. Can anyone help me?

Thanks,
Brian



Hi Brian. On behalf of the team, our apologies for the delay. We have been going through a few changes in the team, with a new warehouse guy (who we will call ‘Sven’ – actually a code-name as having a second Maciej just confuses things!).

We inducted Sven last week, and consequently things have slowed down for us in terms of processing orders and replying to shop emails.


I understand that we have almost cleared the backlog as of today.

Leon.



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PostPosted: Tue Nov 01, 2016 1:14 am
MortalPosts: 5Joined: Wed Jun 03, 2015 6:42 am
Okay, no rush. I was just concerned because I didn't receive any replies to emails.


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PostPosted: Tue Nov 01, 2016 7:56 am
User avatarGuardian of PulpPosts: 4526Location: House of Jade LanternsJoined: Thu Aug 09, 2007 11:16 am
BrianK wrote:
Okay, no rush. I was just concerned because I didn't receive any replies to emails.


Thanks for your understanding Brian. :)

Leon.



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PostPosted: Fri Nov 04, 2016 7:54 pm
MortalPosts: 5Joined: Wed Jun 03, 2015 6:42 am
So, do you have an estimate on when my order will be shipped?

Thanks,
Brian


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PostPosted: Fri Nov 04, 2016 9:37 pm
User avatarGuardian of PulpPosts: 4526Location: House of Jade LanternsJoined: Thu Aug 09, 2007 11:16 am
BrianK wrote:
So, do you have an estimate on when my order will be shipped?

Thanks,
Brian


Hi Brain. I am speaking to the team tomorrow and will get an update then, :)



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PostPosted: Mon Dec 12, 2016 4:26 pm
MortalPosts: 5Joined: Wed Jun 03, 2015 6:42 am
It looks like once again I need to resort to the forums.
I received the order on Nov 11, but it was missing the New Androida (both the figure and the card) and the clear ECTO (that I asked to have sent because it was missing from my Kickstarter pledge) was broken. I emailed shop@pulpmonsters.com that day and again Dec 7, but have not received a response or a package.

Thanks for any assistance.
Brian


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PostPosted: Mon Dec 12, 2016 5:40 pm
User avatarGuardian of PulpPosts: 4526Location: House of Jade LanternsJoined: Thu Aug 09, 2007 11:16 am
BrianK wrote:
It looks like once again I need to resort to the forums.
I received the order on Nov 11, but it was missing the New Androida (both the figure and the card) and the clear ECTO (that I asked to have sent because it was missing from my Kickstarter pledge) was broken. I emailed shop@pulpmonsters.com that day and again Dec 7, but have not received a response or a package.

Thanks for any assistance.
Brian


Hi Brian. I am very sorry about those issues. Let me prompt Sven to get you a reply.

Leon.



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Hairy sticking: TINY!; Red Bella; Slug Muldoon; Painted 154 Pulp City minis;
Offline Profile WWW

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